Policies

Shipping & Delivery

All prices quoted in our catalogues and on our website are Inclusive of Postage costs, for delivery to the UK and Ireland.
Our delivery policy can vary according to the items you have ordered, the method used in delivering them to you and your location. Orders placed before 4pm will be shipped the next day.
Ireland deliveries are packed and processed as soon as possible, and are sent via An Post. Delivery times take between 3-5 working days.
UK deliveries are packed and processed as soon as possible, and are sent via DHL. Even during our busiest times orders are normally processed within 3-7 working days.
Orders for all other destinations are also sent via DHL. Normal service to these destinations is 7-9 days from date of postage.
Please try to avoid giving PO Box numbers for mail, unless they are frequently serviced.
Your contact telephone number is required solely to aid our delivery service. We promise to protect your personal information and only use it for the purposes of this business. Please read our privacy policy for further details.
In all cases mail delivery times cannot be guaranteed.

Privacy & Security

At Authentik Language Learning Resources Ltd, we understand that our customers are concerned about the security of their debit and credit card details. Using the latest technology, we take significant steps to protect all your information, and especially your payment details.
We have employed specialists from industry leaders such as Sagepay (formerly Protx) and Magento to help us design and implement our security systems to the highest standards, and to help give you peace of mind. At Authentik, we want you to enjoy your shopping experience, secure in the knowledge that we have your security in mind.
Authentik Language Learning Resources Ltd will never supply your personal details to any third party for any reason whatsoever and never give out your credit card information. We understand that the details you supply us are only to allow purchasing to take place and we will protect that information and use it only for the purpose for which it was intended. If you have any questions concerning website privacy and data use, please email us at: info@authentik.ie

NOTE:
We take most major credit cards.
All transactions are processed in the store, as if you were there yourself.
All credit card information is held in secure mode, encrypted and protected behind a firewall.

Returns & Replacements

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred for returning it to us.
Authentik will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

If the item was damaged in transit

If you take delivery of an Authentik package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange. We will refund the delivery charges incurred for returning it to us.

Note: in the event of Authentik sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Authentik within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order. If you pay for our products upon receipt of an invoice, you will be invoiced for the original item and the exchange item if the return item(s) are not returned within 30 days.

Items returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item. We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective. Please note that items must be returned to us in their original condition.

Items returned under the 30-day or 14-day returns guarantee

Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase. Please note that items must be returned to us in their original condition. Our returns policies do not affect your statutory rights.